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Your Rights and Our Legal Commitments

nanogames operates under a defined legal framework that sets out how your account, personal data and transactions are handled — access is subject to local law and available…

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nanogames Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about these terms, a data access request or a dispute related to your account, use one of the channels below.

Email Support Send your legal query, data request or formal dispute to our dedicated legal address.
Live Chat Open the chat widget from any page and tell the agent it is a…
Written Request For formal data-access or data-deletion requests, send a written notice through the contact form…
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security and transparency are the backbone of how we run your account. From the moment you register to the point you request a data export or deletion, every step follows a documented…

Data Collection

We collect only the data needed to operate your account and process transactions — name, contact details, payment identifiers such as your UPI handle, and session logs used for security and dispute resolution purposes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences in your browser settings at any time; disabling analytics cookies does not affect account functionality.

Data Retention

Account and transaction data is retained for the period required by applicable law — typically five to seven years for financial records. If you close your account, non-mandatory data is deleted within 90 days of the closure request.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text. Two-step verification is available and recommended. Session tokens expire after a period of inactivity, reducing the risk of unauthorised access on shared devices.

Access Requests

You can request a copy of all personal data we hold on you. Submit the request through the contact form under the Legal category or email the legal desk directly. We confirm receipt within 24 hours and deliver the data package within 30 days.

Legal Contact

For privacy concerns, data correction or formal complaints, write to our legal team using the email address listed on the contact page. Include your account ID so we can locate your records and respond without unnecessary back-and-forth.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights and how to act on them. If your question is not covered here, the live chat or legal email channel will get you a direct answer.

Access depends on local law where you are located. If your jurisdiction permits online gaming and related activity, you may create and use an account. It is your responsibility to confirm that participation is lawful under the rules that apply to you.

We collect your name, email address, date of birth, contact number and the payment identifiers you use — such as your UPI handle, Paytm number or PhonePe-linked mobile — along with session and transaction logs needed for account security and dispute resolution.

Use the contact form, select the Legal category and describe your request. Alternatively, email the legal desk directly with your account username. We acknowledge the request within 24 hours and send the data package within 30 calendar days.

Yes. Submit a deletion request through the Legal contact category. We will remove non-mandatory data within 90 days of account closure. Financial transaction records required by law are retained for the legally mandated period before deletion.

Cookie preferences are controlled through your browser settings. Session cookies are essential for account login and cannot be disabled without affecting functionality. Analytics cookies can be turned off without any impact on your ability to deposit, withdraw or play.

Non-mandatory personal data is scheduled for deletion within 90 days of account closure. Transaction and financial records that local or international law requires us to keep are retained for the applicable statutory period and then permanently deleted.

Reach out to the legal team by email or through the contact form with the Legal category selected. Include your account ID and a description of your concern. We aim to respond within two business days and resolve formal complaints within 30 days.

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